Frequently asked questions

It’s simple!

1. Pick a bike you like and pay the fully refundable deposit.

2. We connect you with the seller. You agree on a hand-over or arrange the delivery, and voilá…

3. You have your new bike!

Need more information? Check this complete guide.

This is how BikeFair works to ensure a smooth sale transaction. You are not obliged to accept (buy) the bike yet - your money is securely held by BikeFair until you see and try the bike, and confirm the handover. Only then do we send it to the original seller. We do this for a number of reasons:

• Sellers don't mind putting the bike you reserved to one side if they know you have the money available.

• It enables easy card/iDeal payments.

• Avoids haggling and other potentially risky pay-on-the-spot situations.

The whole process keeps you in control, so if you don’t want the bike when test riding it, you can simply cancel the order at any time by simply clicking “Cancel order” in your Orders -> Order details.

Every bike has a radius in which you are entitled to pick the bike up for free, or the seller will even deliver to you at no extra cost. Check the map in the “Delivery options” section of the bike that you are interested in. Beyond this radius, you can have a bike delivered, but you’ll have to pay the delivery fee (the standard delivery fee on BikeFair is €39 for regular bikes within the mainland of the Netherlands).

Additional products are the accessories, components or bike maintenance products that are available for sale on BikeFair.

You can head to the Orders page on your BikeFair profile and click the “Raise a complaint” button. Here, you will see what guarantee you have on the bike and whether it is currently active. You can then describe the problem with your bike and upload photos and/or videos to highlight this issue. Submitting a complaint notifies the seller and BikeFair of the issue with your order and reopens communication so a solution can be found. Some examples of solutions include the sellers repairing the bike themselves, or providing compensation if this is not possible. They could also send out the right bike or a suitable alternative for you.

Important: don’t pay for anything relating to the complaint without the consent of the seller as this could invalidate the guarantee and all related claims.

Sellers offer these options to return a bike that has been delivered:

• Free returns: The seller will cover both the shipping cost and the return cost for you. Please be mindful of the environment when ordering.

• Return covered by buyer: In this case the original shipping cost will not be refunded and then the buyer will have to cover the cost of returning the bike to the seller. The buyer can do this by dropping off the bike themself. Alternatively, it can be organised by BikeFair for a fee of €39 (the standard delivery fee) or sometimes the seller will offer cheaper delivery rates to the buyer.

• Paid returns: You will be charged for the delivery and the eventual return of the bike. The shipping cost will automatically be deducted from any refund to the buyer. For the return, the buyer can do this by dropping off the bike themself. Alternatively, it can be organised by BikeFair for a fee of €39 (the standard delivery fee) or sometimes the seller will offer cheaper delivery rates to the buyer.

This means that, taking the typical rate to be €39 one way, if the delivery both ways was handled by BikeFair, €78 would be the maximum cost to return a bike.

If you have reserved a bike for an in-person handover, it is important to know what returns policy the seller offers in this case before confirming the handover, as they are not obliged to provide a returns policy. Of course, you are able to inspect and test ride the bike before confirming the bike too, so check and double check to make sure the bike is okay - don’t worry, you can always cancel the order.

If you are interested in getting a bike delivered to you from abroad, please email us with the address that you want the bike delivered to and also a link to the bike(s) that you are interested in. We will then reply with a transparent quote for the delivery of the bike.

These codes, which you may receive from time to time as a loyal BikeFair customer or as part of a special promotion, can only be applied during the checkout process and in line with the T&Cs of the voucher - some may be reusable, some may be single use for example.

It’s simple!

1. Create a listing by filling in a simple questionnaire.

2. We will find your bike a buyer (feel free to pitch in by sharing the link to your BikeFair listing!) and collect the full deposit. All you have to do is hand over the bike to them in your selected area or a courier if it is an order outside of this radius and then voilá…

3. You get paid!

Need more information? Check this complete guide.

So you have a buyer who wants to test ride the bike and now it’s time to arrange a meeting. Choose a spot that you know well in a public area and bring a friend if it makes you feel safer. And don’t forget your bike of course!

You should let the buyer check the bike over and take it for a test ride - they have the right to do this and have already paid a full deposit on the bike.

Important: If it goes well and the buyer wants to take the bike, make sure they confirm the handover on their BikeFair profile. Are they having trouble with this? You can call us on +31 85 0027787 or send an email to [email protected] and we can make sure the handover gets confirmed.

Congratulations! In this case, a buyer has liked the look of your bike so much that they have paid to have it delivered to them!

BikeFair handles this process for you, so we will be in touch with you to arrange the pickup of your bicycle. It is important to be really clear with the buyer about the state of the bike that they hope to receive - if there are major issues with the bike then you may be held responsible for any compensation or returns of the bike. 

A quick clean and some basic packaging (for example some bubble wrap, cardboard or other protective material around the saddle, handlebars and any other protruding parts of the bike is the bear minimum) will go a long way in making a good first impression on the buyer when the bike gets delivered to them.

If you have any questions about the delivery process, please don’t hesitate to call our customer service team on call +31 85 0027787 or by e-mail at [email protected]. We'll gladly help you out with any queries.

So, the buyer has the bike, now it’s time to get your reward! 

• For in-person handovers, we release the money to your account after 7 days. 

• For deliveries, this period is 14 days after the bike arrived at its new home. This is to reflect the legal right of withdrawal that a buyer has when making an online purchase.

We’ll be sorry to see you go, but you can delete the account and all of our stored data in your profile settings. Alternatively, you can send us a short email to [email protected] and we will delete your account for you. Please note that in case you sold or bought a bicycle via BikeFair, we are obliged to keep the record of the transaction.